Returns & Exchanges
At Merkaz HaZahav, we want you to be completely satisfied with your fashion choices. If your purchase isn't the perfect fit, you can return or exchange items within 14 days of delivery in their original condition.
Initiate Your Request
Contact our customer service team via email or our online portal with your order number to request a Return Merchandise Authorization.
Prepare the Package
Place the items in their original packaging with all tags attached, ensuring the garments are unworn, unwashed, and in resalable condition.
Ship Items Back
Send your package to our central warehouse using a tracked shipping service or drop it off at any of our physical boutique locations.
Receive Refund or Exchange
Once our quality control team inspects the items, we will process your refund to the original payment method or ship out your new exchange within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing